Job Code: DM0025 Vacancies: 4

Job Overview:

We are seeking an experienced and motivated Team Lead with expertise in .NET development to join our dynamic team. The Team Lead - .NET Development will be responsible for leading a team of developers in designing, developing, and maintaining high-quality software solutions using the .NET framework. The ideal candidate should have strong technical skills, leadership abilities, and a passion for delivering innovative solutions.

 

Key Responsibilities:

1. Lead a team of .NET developers in the design, development, and implementation of software solutions using the .NET framework.
2. Provide technical guidance, mentorship, and coaching to team members, fostering a collaborative and high-performing work environment.
3. Collaborate with product managers, business analysts, and stakeholders to understand project requirements and define technical solutions.
4. Participate in the full software development lifecycle, including requirements gathering, design, coding, testing, deployment, and maintenance.
5. Conduct code reviews, ensure code quality, and enforce coding standards and best practices within the team.
6. Identify technical challenges, risks, and dependencies, and work with the team to develop mitigation strategies and solutions.
7. Monitor project progress, track team performance, and ensure timely delivery of high-quality software solutions.
8. Stay informed about industry trends, emerging technologies, and best practices in .NET development, and share knowledge with team members.
9. Collaborate with other teams and departments to integrate software components, resolve dependencies, and ensure seamless system integration.
10. Serve as a technical point of contact for escalations, troubleshooting, and resolution of complex technical issues.

Requirements:

1. Bachelor's degree in Computer Science, Engineering, or a related field.
2. Proven experience as a .NET developer with a strong understanding of the .NET framework, ASP.NET, C#, and related technologies.
3. Previous experience in a leadership or supervisory role, with demonstrated leadership abilities and the ability to motivate and inspire team members.
4. Strong technical skills in software development, including object-oriented programming, web development, database design, and software architecture.
5. Experience with agile methodologies, continuous integration/continuous deployment (CI/CD) practices, and DevOps principles.
6. Excellent communication and interpersonal skills, with the ability to communicate effectively with technical and non-technical stakeholders.
7. Strong problem-solving skills, with the ability to analyze complex technical issues and develop innovative solutions.
8. Ability to work independently and as part of a team in a fast-paced environment, with a focus on delivering high-quality results.
9. Proficiency in using development tools and technologies such as Visual Studio, Git, JIRA, and Jenkins.
10. Certification in .NET development or project management (preferred but not required).

Apply

Job Code: DM0035 Vacancies: 3

Job Overview:

We are seeking a seasoned and strategic Senior Manager to oversee our Corporate Affairs and Corporate Social Responsibility (CSR) initiatives. The Senior Manager will be responsible for developing and implementing corporate affairs strategies, managing stakeholder relationships, and driving CSR programs aligned with the company's values and business objectives. The ideal candidate should have strong leadership skills, a passion for social impact, and a track record of success in corporate affairs and CSR.

 

Key Responsibilities:

1. Develop and execute corporate affairs strategies and initiatives to enhance the company's reputation, brand visibility, and stakeholder engagement.
2. Manage relationships with key external stakeholders, including government agencies, industry associations, NGOs, and community organizations.
3. Represent the company in external forums, conferences, and events to promote its interests and positions on relevant issues.
4. Monitor and analyze regulatory and policy developments that may impact the company's operations, and develop advocacy strategies in response.
5. Collaborate with internal stakeholders, including senior leadership, legal, communications, and marketing teams, to align corporate affairs activities with business objectives.
6. Lead the development and implementation of CSR programs and initiatives that address social, environmental, and community needs while creating shared value for the company and society.
7. Engage employees at all levels of the organization in CSR activities, volunteerism, and corporate giving programs to foster a culture of social responsibility and community engagement.
8. Establish and maintain metrics and KPIs to measure the impact and effectiveness of corporate affairs and CSR initiatives, and report on progress to senior management and stakeholders.
9. Ensure compliance with relevant laws, regulations, and industry standards related to corporate affairs, lobbying, and CSR.
10. Stay informed about emerging trends, best practices, and innovative approaches in corporate affairs, CSR, and sustainability, and incorporate them into the company's strategy and operations.

Requirements:

1. Bachelor's degree in Business Administration, Public Relations, Corporate Affairs, CSR, or a related field. Master's degree preferred.
2. Minimum of 8-10 years of experience in corporate affairs, public affairs, government relations, CSR, or related fields, with at least 3-5 years in a leadership role.
3. Proven track record of developing and implementing successful corporate affairs and CSR strategies that have contributed to business growth and positive social impact.
4. Strong understanding of corporate governance, regulatory compliance, and public policy issues relevant to the industry.
5. Excellent communication and interpersonal skills, with the ability to effectively engage with internal and external stakeholders at all levels.
6. Strong leadership abilities, with a track record of building and leading high-performing teams and managing complex projects and initiatives.
7. Strategic thinker with the ability to analyze data, identify trends, and develop innovative solutions to complex problems.
8. Ability to work collaboratively across departments and functions in a matrixed organization, and influence without direct authority.
9. Passion for social responsibility, sustainability, and making a positive impact on society and the environment.
10. Proficiency in Microsoft Office Suite and other relevant software applications.

Apply

Job Code: DM0036 Vacancies: 3

Job Overview:

We are currently seeking an experienced and dedicated Manager of Health & Safety to join our team. The Manager will be responsible for overseeing all aspects of health and safety within the organization, ensuring compliance with regulatory requirements and fostering a culture of safety awareness. The ideal candidate will have strong leadership skills, a deep understanding of health and safety protocols, and a commitment to promoting a safe and healthy work environment for all employees.

 

Key Responsibilities:

1. Develop, implement, and maintain comprehensive health and safety policies, procedures, and programs to ensure compliance with local, state, and federal regulations.
2. Conduct regular inspections and audits of facilities, equipment, and work processes to identify potential hazards and risks, and implement corrective actions as needed.
3. Provide leadership and guidance to the health and safety team, including training, coaching, and mentoring staff to promote safety awareness and compliance.
4. Collaborate with cross-functional teams to develop and implement safety training programs, emergency response plans, and incident investigation procedures.
5. Conduct thorough investigations of accidents, incidents, and near misses, and develop recommendations to prevent recurrence and improve safety performance.
6. Maintain accurate records of safety-related incidents, injuries, and illnesses, and prepare reports for management and regulatory agencies as required.
7. Serve as the primary point of contact for regulatory agencies, auditors, and other external stakeholders on matters related to health and safety compliance.
8. Monitor emerging trends and best practices in health and safety management, and recommend updates and improvements to existing policies and programs.
9. Develop and implement strategies to promote employee engagement and participation in health and safety initiatives, including safety committees and recognition programs.
10. Foster a culture of continuous improvement in health and safety performance, and champion initiatives to enhance workplace safety and well-being.

Requirements:

1. Bachelor's degree in Occupational Health & Safety, Environmental Health, Industrial Hygiene, or a related field. Master's degree preferred.
2. Certified Safety Professional (CSP) or equivalent certification preferred.
3. Minimum of 5-7 years of experience in health and safety management, with demonstrated expertise in developing and implementing safety programs and policies.
4. Strong knowledge of OSHA regulations, industry standards, and best practices in occupational health and safety.
5. Excellent leadership and interpersonal skills, with the ability to effectively communicate and collaborate with employees at all levels of the organization.
6. Proven track record of driving safety culture change and improving safety performance in a complex organizational environment.
7. Experience in conducting safety training, incident investigations, and risk assessments.
8. Proficiency in using safety management systems and software applications.
9. Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop effective solutions.
10. Ability to work independently and as part of a team, with a commitment to achieving organizational goals and objectives.

Apply

Job Code: DM0037 Vacancies: 1

Job Overview:

We are seeking a highly skilled and experienced HR Manager specializing in Compensation & Benefits to join our team. The HR Manager will be responsible for designing, implementing, and managing compensation and benefits programs that attract, retain, and motivate employees while ensuring compliance with relevant laws and regulations. The ideal candidate will have a strong background in compensation and benefits administration, excellent analytical skills, and a deep understanding of market trends and best practices.

 

Key Responsibilities:

1. Design, implement, and administer comprehensive compensation and benefits programs, including salary structures, incentive plans, and employee benefits packages.
2. Conduct regular benchmarking and analysis of compensation and benefits practices to ensure competitiveness in the market and alignment with organizational objectives.
3. Develop and maintain job evaluation processes, salary bands, and pay scales based on market data, internal equity considerations, and job evaluation methodologies.
4. Manage the annual merit increase and bonus process, including budgeting, planning, and communication of compensation decisions to managers and employees.
5. Oversee the administration of employee benefits programs, including health insurance, retirement plans, and other fringe benefits, ensuring compliance with regulatory requirements.
6. Serve as the primary point of contact for employees' inquiries and concerns related to compensation, benefits, and payroll matters.
7. Collaborate with HR leadership and cross-functional teams to develop and implement strategies for total rewards, employee engagement, and talent retention.
8. Ensure compliance with federal, state, and local laws and regulations governing compensation and benefits practices, including FLSA, ERISA, ADA, and FMLA.
9. Lead the annual compensation and benefits planning process, working closely with finance, legal, and other stakeholders to ensure accuracy and alignment with business goals.
10. Stay informed about industry trends, legislative changes, and best practices in compensation and benefits, and make recommendations for updates and improvements as needed.

Requirements:

1. Bachelor's degree in Human Resources, Business Administration, Finance, or a related field. Master's degree or certification (e.g., CCP, CBP) preferred.
2. Minimum of 7-10 years of progressive experience in compensation and benefits management, with demonstrated expertise in designing and implementing total rewards programs.
3. Strong understanding of compensation principles, including job analysis, salary survey methodology, and pay equity considerations.
4. Experience with benefits administration, including health insurance, retirement plans, and other employee benefits programs.
5. Excellent analytical skills, with the ability to analyze complex data sets, identify trends, and make data-driven recommendations.
6. Strong interpersonal and communication skills, with the ability to effectively interact with employees, managers, and external vendors.
7. Demonstrated project management skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
8. Proficiency in using HRIS systems and compensation software applications.
9. Knowledge of federal, state, and local laws and regulations governing compensation and benefits practices.
10. Commitment to maintaining confidentiality and handling sensitive information with discretion.

Apply

Job Code: DM0044 Vacancies: 1

Job Overview:

We are looking for a detail-oriented and proactive HRMS (Human Resource Management System) Administrator to join our team. The HRMS Administrator will be responsible for managing and maintaining our HRMS platform, ensuring data accuracy, system integrity, and user support. The ideal candidate will have strong technical skills, experience with HRMS systems, and a customer-focused approach to service delivery.

 

Key Responsibilities:

1. Administer and maintain the HRMS platform, including user account management, data entry, and system configuration.
2. Ensure data integrity and accuracy by regularly auditing and reviewing HRMS records, making necessary corrections or updates as needed.
3. Provide user support and training to HRMS users, including troubleshooting issues, answering inquiries, and conducting system training sessions.
4. Collaborate with HR and IT teams to implement system upgrades, enhancements, and integrations with other HR and business systems.
5. Develop and maintain HRMS documentation, including user guides, process flows, and system procedures.
6. Generate and analyze HRMS reports to support HR data analysis, reporting, and decision-making.
7. Manage security access and permissions for HRMS users, ensuring compliance with data privacy and security policies.
8. Stay informed about HRMS industry trends, best practices, and new features, and make recommendations for system improvements or optimizations.
9. Coordinate with external vendors and service providers for system support, maintenance, and upgrades.
10. Assist with HR projects and initiatives as needed, providing technical expertise and support to HR team members.

Requirements:

1. Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field.
2. Minimum of 2-3 years of experience in HRMS administration or a similar role, with hands-on experience working with HRMS platforms.
3. Strong technical skills, including proficiency in HRMS software (e.g., SAP, Workday, Oracle), database management, and Microsoft Office Suite.
4. Excellent communication and interpersonal skills, with the ability to effectively interact with users at all levels of the organization.
5. Detail-oriented with strong analytical and problem-solving skills.
6. Ability to work independently and as part of a team, with a customer-focused approach to service delivery.
7. Knowledge of HR processes and data management principles.
8. Familiarity with data privacy and security regulations (e.g., GDPR, HIPAA) is a plus.
9. Project management skills and experience managing system upgrades or implementations is desirable.
10. Commitment to maintaining confidentiality and handling sensitive information with discretion.

Apply

Job Code: DM0045 Vacancies: 1

JOB DESCRIPTION

 

Job Title: Chief Accountant	Report To: Chief Finance Officer
Location:  Corporate Office	Department/ Division : Finance

 

OBJECTIVE

To provide leadership and coordination of the Company finance and accounts functions by developing and implementing finance and accounting strategies while monitoring and analyzing all the finance and accounting activities with the assigned goals in order to achieve the overall business goals.

 

MAIN RESPONSIBILITIES

• Monitor and review the Company financial statements against the allocated budgets and provide necessary feedback to the Top Management/the Board of Directors.
• On time finalization of monthly Management Accounts and the other management information by verifying in detail in order to present for the Board of Directors while meeting the given due dates.
• Monitoring of set controls over the accounting and internal controlling systems to provide suggestions on making payments, invoicing, managing WIC etc… in order to reduce the frequency of deviations.
• Timely payment of all levies/taxes by updating yourself with the latest amendments and applying those with the best optimization on tax payments. Ensure to keep on filing those statutory returns and supporting correspondence for future reference.
• Monitor the job/project wise financial performance and discuss with the respective Department Heads for deviation if any against the allocated budgets to manage the cash flows & optimizing company working capital cycle by preparing forecasted cash flows & variance analysis.
• All the payment documents/cheques should have been checked and confirmed prior to authorize by the Top Management/Board of Directors and be responsible on timely payments for vendors, service providers, employees etc… to have a good relationship with such stake holders.
• Make sure the timely collection from Debtors while monitoring and streamline the debtor collection procedure to have a healthy financial stability in the organization.
• Ensure the timely preparation of bid bonds, performance bonds, advance guarantees, LC opening etc…and optimizing the facility by developing sound relationship with financial institutions
• Continuously liaise with Internal/ISO/Statuary Auditors in finalizing Audits, updating on Accounting Standards and implementation those while streamlining operational issues. 
• Make sure to have an updated Fixed Assets Register to reflect the movements/location of Assets through continuous monitoring.
• Liaise with the Import Department and analyze the pre-costing & finalize import costing on arrival of the shipments.
• Control over replenishment of Cash Floats and monitoring of all IOU's up to the recovery.
• Maintain all the ISO records pertaining to your job scope with other relevant documents.

ADDITIONAL RESPONSIBILITIES

• Perform any other duties that may be assigned by the Management as and when required.

REPORTING STRUCTURE

• This position will be reporing the the Chief Finance Officer (CFO) as mentioned in the above header.

KNOWLEDGE AND SKILLS REQUIREMENTS

1. Professional Qualification in charted Accountancy or an equivalent qualification.
2. Knowledge in ERP accounting systems together with Computer literacy.

Apply

Job Code: DM0088 Vacancies: 3

Job Overview:

We are seeking a dynamic and experienced individual to join our team as Assistant Vice President (AVP) of Sales. The AVP will play a crucial role in driving revenue growth, managing sales teams, and developing strategic initiatives to achieve sales targets. The ideal candidate will have a strong background in sales leadership, excellent communication skills, and a proven track record of driving results in a fast-paced environment.

 

Key Responsibilities:

1. Develop and implement strategic sales plans and initiatives to achieve company sales targets and revenue goals.
2. Lead and manage a team of sales professionals, providing guidance, coaching, and mentorship to drive performance and achieve sales objectives.
3. Establish and maintain strong relationships with key clients and stakeholders, identifying opportunities for upselling, cross-selling, and new business development.
4. Monitor sales performance and pipeline metrics, analyzing data to identify trends, opportunities, and areas for improvement, and develop strategies to drive sales growth.
5. Collaborate with marketing, product, and operations teams to develop and launch new products, services, and promotional campaigns to support sales efforts.
6. Develop and maintain sales forecasting and budgeting processes, ensuring accuracy and alignment with overall business objectives.
7. Provide regular updates and reports to senior management on sales performance, market trends, and competitive insights.
8. Stay informed about industry trends, market developments, and competitor activities, and make recommendations for adjustments to sales strategies and tactics.
9. Lead by example, demonstrating a strong work ethic, commitment to excellence, and dedication to customer satisfaction.
10. Foster a positive and collaborative work environment within the sales team, promoting teamwork, accountability, and professional development.

Apply

Job Code: DM0090 Vacancies: 2

Job Overview:

We are seeking a skilled and motivated individual to join our team as a Team Lead for Customer Support. The Team Lead will be responsible for leading a team of customer support representatives to ensure exceptional service delivery and customer satisfaction. The ideal candidate will have strong leadership abilities, excellent communication skills, and a passion for providing outstanding customer support.

 

Key Responsibilities:

1. Lead and supervise a team of customer support representatives, providing guidance, coaching, and mentorship to ensure team success and achievement of performance goals.
2. Set clear performance expectations and KPIs for the team, and monitor performance on a regular basis to identify areas for improvement and development.
3. Handle escalated customer inquiries and complaints, and ensure timely resolution and customer satisfaction.
4. Provide ongoing training and support to team members, helping them develop the skills and knowledge needed to deliver exceptional customer service.
5. Monitor customer support channels, including phone, email, chat, and social media, and ensure prompt and professional responses to customer inquiries.
6. Collaborate with cross-functional teams, including sales, product, and operations, to address customer issues and improve the overall customer experience.
7. Analyze customer support data and trends to identify opportunities for process improvements and efficiency gains.
8. Develop and maintain customer support policies, procedures, and guidelines, and ensure compliance with company standards and best practices.
9. Foster a positive and collaborative work environment within the customer support team, promoting teamwork, accountability, and employee engagement.
10. Act as a liaison between the customer support team and management, providing regular updates on team performance, issues, and initiatives.

Requirements:

1. Bachelor's degree in Business Administration, Communication, or a related field.
2. Minimum of 2-3 years of experience in customer support or related roles, with at least 1 year in a leadership or supervisory position.
3. Strong leadership and people management skills, with the ability to motivate and inspire team members to achieve goals and objectives.
4. Excellent communication and interpersonal skills, with the ability to interact effectively with customers, team members, and other stakeholders.
5. Proven track record of delivering high-quality customer service and resolving customer issues in a timely and professional manner.
6. Ability to multitask and prioritize workload in a fast-paced and dynamic environment.
7. Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
8. Knowledge of customer support tools and software, such as CRM systems and helpdesk software.
9. Ability to adapt to changing business needs and priorities, and drive continuous improvement initiatives.
10. Commitment to upholding company values and providing an exceptional customer experience.

Apply

Job Code: DM0091 Vacancies: 2

Job Overview:

We are looking for a highly motivated and experienced individual to join our team as a Team Lead for Key Customer Account Support. The Team Lead will be responsible for leading a team of customer support representatives focused on providing exceptional service to our key accounts. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of managing key customer relationships.

 

Key Responsibilities:

1. Lead and supervise a team of customer support representatives dedicated to serving our key accounts, providing guidance, coaching, and mentorship to ensure exceptional service delivery.
2. Serve as the primary point of contact for key customers, handling escalated inquiries, resolving complex issues, and ensuring timely and effective resolution of customer concerns.
3. Develop and maintain strong relationships with key customers, understanding their needs, preferences, and challenges, and proactively identifying opportunities to add value and enhance the customer experience.
4. Collaborate with cross-functional teams, including sales, account management, and product development, to address customer issues and drive customer satisfaction and retention.
5. Monitor key customer accounts and performance metrics, identifying trends and opportunities for improvement, and developing strategies to meet or exceed customer expectations.
6. Develop and implement customer support processes and procedures tailored to the needs of key accounts, ensuring consistency, efficiency, and quality in service delivery.
7. Provide ongoing training and support to team members, helping them develop the skills and knowledge needed to effectively support key customers and drive customer satisfaction.
8. Analyze customer feedback and satisfaction data to identify areas for improvement and develop action plans to address customer concerns and enhance the customer experience.
9. Ensure compliance with customer support policies, procedures, and service level agreements, and maintain accurate records of customer interactions and resolutions.
10. Act as a trusted advisor to key customers, providing strategic guidance and support to help them achieve their business goals and objectives.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. Minimum of 5 years of experience in customer support or account management roles, with at least 2 years in a leadership or supervisory position.
3. Strong leadership and people management skills, with the ability to motivate and inspire team members to achieve goals and objectives.
4. Excellent communication and interpersonal skills, with the ability to build rapport and trust with key customers and internal stakeholders.
5. Proven track record of managing key customer relationships and driving customer satisfaction and retention.
6. Ability to analyze data and metrics to identify trends and opportunities for improvement, and develop strategies to address customer needs and concerns.
7. Strong problem-solving skills, with the ability to effectively resolve complex customer issues and conflicts.
8. Knowledge of customer support tools and software, such as CRM systems and helpdesk software.
9. Ability to work independently and as part of a team, with a collaborative and solutions-oriented mindset.
10. Commitment to upholding company values and providing an exceptional customer experience.

Apply

Job Code: DM0145 Vacancies: 1

Responsibilities

Your role will vary depending on project requirements. You may join a project at the initial implementation stages to assess potential risks, or be brought on to a project midway through, when testing becomes a key requirement.

Large organisations may have software testers dedicated to one project; whereas smaller organisations may have a central team working on multiple projects.

However, your work activities are likely to include:

• meeting with system users to understand the scope of projects
• working with software developers and project support teams
• identifying business requirements
• project planning
• monitoring applications and software systems
• stress testing
• performance testing
• functional testing
• scalability testing
• writing and executing test scripts
• running manual and automated tests
• testing in different environments including web and mobile
• writing bug reports
• resource planning
• reviewing documentation
• working towards departmental and project deadlines
• quality assurance
• providing objective feedback to software development project teams
• problem solving
• designing tests to mitigate risk
• presenting findings to software development and business user teams
• travelling to different project sites
• working on multiple projects at one time
• document analysis
• liaising with project teams in other parts of the world
• communicating findings to technical and non-technical colleagues.

Apply

Job Code: DM0155 Vacancies: 2

JOB DESCRIPTION

 

Job Title: Accountant	Report To: Chief Finance Officer
Location:  Corporate Office	Department/ Division : Finance

 

OBJECTIVE

To provide leadership and coordination of the Company finance and accounts functions by developing and implementing finance and accounting strategies while monitoring and analyzing all the finance and accounting activities with the assigned goals in order to achieve the overall business goals.

 

MAIN RESPONSIBILITIES

• Monitor and review the Company financial statements against the allocated budgets and provide necessary feedback to the Top Management/the Board of Directors.
• On time finalization of monthly Management Accounts and the other management information by verifying in detail in order to present for the Board of Directors while meeting the given due dates.
• Monitoring of set controls over the accounting and internal controlling systems to provide suggestions on making payments, invoicing, managing WIC etc… in order to reduce the frequency of deviations.
• Timely payment of all levies/taxes by updating yourself with the latest amendments and applying those with the best optimization on tax payments. Ensure to keep on filing those statutory returns and supporting correspondence for future reference.
• Monitor the job/project wise financial performance and discuss with the respective Department Heads for deviation if any against the allocated budgets to manage the cash flows & optimizing company working capital cycle by preparing forecasted cash flows & variance analysis.
• All the payment documents/cheques should have been checked and confirmed prior to authorize by the Top Management/Board of Directors and be responsible on timely payments for vendors, service providers, employees etc… to have a good relationship with such stake holders.
• Make sure the timely collection from Debtors while monitoring and streamline the debtor collection procedure to have a healthy financial stability in the organization.
• Ensure the timely preparation of bid bonds, performance bonds, advance guarantees, LC opening etc…and optimizing the facility by developing sound relationship with financial institutions
• Continuously liaise with Internal/ISO/Statuary Auditors in finalizing Audits, updating on Accounting Standards and implementation those while streamlining operational issues. 
• Make sure to have an updated Fixed Assets Register to reflect the movements/location of Assets through continuous monitoring.
• Liaise with the Import Department and analyze the pre-costing & finalize import costing on arrival of the shipments.
• Control over replenishment of Cash Floats and monitoring of all IOU's up to the recovery.
• Maintain all the ISO records pertaining to your job scope with other relevant documents.

ADDITIONAL RESPONSIBILITIES

• Perform any other duties that may be assigned by the Management as and when required.

REPORTING STRUCTURE

• This position will be reporing the the Chief Finance Officer (CFO) as mentioned in the above header.

KNOWLEDGE AND SKILLS REQUIREMENTS

1. Professional Qualification in charted Accountancy or an equivalent qualification.
2. Knowledge in ERP accounting systems together with Computer literacy.

Apply

Job Code: DM0159 Vacancies: 1

Job Overview:

We are seeking a skilled and dedicated HR Executive - Recruitment to join our Human Resources team. The primary responsibility of this role is to oversee the recruitment process, from sourcing and screening candidates to coordinating interviews and facilitating the hiring process. The HR Executive - Recruitment will play a key role in attracting top talent to the organization and ensuring a seamless recruitment experience for both candidates and hiring managers.

 

Key Responsibilities:

1. Develop and implement effective recruitment strategies to attract qualified candidates for various positions within the organization.
2. Source candidates through online job boards, social media platforms, networking events, and other recruitment channels.
3. Review resumes and applications, screen candidates, and conduct initial interviews to assess qualifications, skills, and fit for the role.
4. Coordinate and schedule interviews between candidates and hiring managers, ensuring timely communication and feedback throughout the process.
5. Collaborate with hiring managers to understand staffing needs, develop job descriptions, and define candidate profiles for open positions.
6. Manage the applicant tracking system (ATS) to track candidate progress, update job postings, and generate recruitment reports.
7. Conduct reference checks, background screenings, and employment verifications for selected candidates.
8. Extend job offers to successful candidates, negotiate terms and conditions of employment, and coordinate the onboarding process.
9. Develop and maintain relationships with recruitment agencies, universities, and other external partners to support talent acquisition efforts.
10. Stay informed about industry trends, best practices, and legal requirements related to recruitment and employment law.

Requirements:

1. Bachelor's degree in Human Resources, Business Administration, or a related field.
2. Proven experience in recruitment, talent acquisition, or HR coordination roles.
3. Strong understanding of recruitment processes, techniques, and best practices.
4. Excellent communication and interpersonal skills, with the ability to build rapport with candidates and hiring managers.
5. Detail-oriented with strong organizational and time management skills.
6. Proficiency in using recruitment tools and software, including applicant tracking systems (ATS) and job boards.
7. Ability to work independently and as part of a team in a fast-paced environment.
8. Knowledge of employment laws and regulations governing recruitment and hiring practices.
9. Ability to maintain confidentiality and handle sensitive information with discretion.
10. Flexibility to adapt to changing priorities and business needs.

Apply

Job Code: DM0253 Vacancies: 1

Job Overview:

We are looking for a motivated and experienced Customer Support Lead to join our team. The Customer Support Lead will be responsible for managing a team of customer support representatives and ensuring high-quality service delivery to our customers. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for providing exceptional customer service.

 

Key Responsibilities:

1. Lead and manage a team of customer support representatives, providing guidance, coaching, and mentorship to ensure high performance and productivity.
2. Set clear performance objectives and targets for the team, and monitor performance against established metrics and KPIs.
3. Develop and implement training programs and initiatives to enhance the skills and knowledge of customer support team members.
4. Handle escalated customer inquiries and complaints, and ensure timely resolution and customer satisfaction.
5. Monitor customer support channels, including phone, email, chat, and social media, and ensure prompt and professional responses to customer inquiries.
6. Collaborate with cross-functional teams, including sales, product, and operations, to address customer issues and improve the overall customer experience.
7. Analyze customer support data and trends to identify areas for improvement and implement process enhancements to increase efficiency and effectiveness.
8. Develop and maintain customer support policies, procedures, and guidelines, and ensure compliance with company standards and best practices.
9. Stay informed about industry trends, best practices, and emerging technologies in customer support, and make recommendations for continuous improvement.
10. Foster a positive and collaborative work environment within the customer support team, promoting teamwork, accountability, and employee engagement.

Requirements:

1. Bachelor's degree in Business Administration, Communication, or a related field.
2. Minimum of 3-5 years of experience in customer support or related roles, with at least 1-2 years in a leadership or supervisory position.
3. Strong leadership and people management skills, with the ability to motivate and inspire team members to achieve goals and objectives.
4. Excellent communication and interpersonal skills, with the ability to interact effectively with customers, team members, and other stakeholders.
5. Proven track record of delivering high-quality customer service and resolving customer issues in a timely and professional manner.
6. Ability to multitask and prioritize workload in a fast-paced and dynamic environment.
7. Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
8. Knowledge of customer support tools and software, such as CRM systems and helpdesk software.
9. Ability to adapt to changing business needs and priorities, and drive continuous improvement initiatives.
10. Commitment to upholding company values and providing an exceptional customer experience.

Apply

Job Code: DM0294 Vacancies: 4

Job Overview:

We are seeking a compassionate and dedicated HR Manager specializing in Welfare to join our team. The HR Manager - Welfare will be responsible for developing and implementing programs and initiatives that support the well-being and satisfaction of our employees. The ideal candidate will have a strong background in employee relations, benefits administration, and employee engagement, with a focus on promoting a positive work environment and enhancing employee morale.

 

Key Responsibilities:

1. Develop and implement employee welfare programs and initiatives to support the physical, mental, and emotional well-being of employees.
2. Manage employee benefits programs, including health insurance, wellness programs, retirement plans, and other employee assistance programs.
3. Provide guidance and support to employees on benefits enrollment, eligibility, and utilization, and serve as the primary point of contact for benefits-related inquiries and issues.
4. Collaborate with HR leadership and cross-functional teams to design and implement employee engagement initiatives, recognition programs, and employee feedback mechanisms.
5. Conduct regular assessments of employee morale, satisfaction, and engagement levels, and develop strategies to address areas of concern and promote a positive work culture.
6. Lead the planning and execution of employee events, celebrations, and activities aimed at fostering team spirit and camaraderie.
7. Manage employee relations issues, grievances, and conflicts, and work with HR business partners and legal counsel as needed to resolve complex issues.
8. Stay informed about relevant laws, regulations, and industry trends related to employee welfare, benefits, and employee relations, and ensure compliance with legal requirements.
9. Develop and maintain policies, procedures, and guidelines related to employee welfare, benefits, and employee relations, and communicate changes to employees as needed.
10. Serve as a trusted advisor to employees and managers on a wide range of employee welfare and benefits-related matters, and provide guidance and support as needed.

Requirements:

1. Bachelor's degree in Human Resources, Psychology, Social Work, or a related field. Master's degree or certification in HR management or employee relations is preferred.
2. Minimum of 5-7 years of experience in HR management, with a focus on employee welfare, benefits administration, and employee engagement.
3. Strong understanding of employee welfare programs, benefits administration, and employee engagement best practices.
4. Excellent interpersonal and communication skills, with the ability to build rapport and trust with employees at all levels of the organization.
5. Empathetic and compassionate approach to employee welfare and well-being, with a genuine interest in supporting employees' needs and concerns.
6. Strong problem-solving and conflict resolution skills, with the ability to address complex employee relations issues effectively and professionally.
7. Ability to work independently and as part of a team, with a collaborative and solutions-oriented mindset.
8. Knowledge of relevant laws, regulations, and industry standards governing employee welfare, benefits, and employee relations.
9. Proficiency in using HRIS systems and Microsoft Office Suite.
10. Commitment to maintaining confidentiality and handling sensitive information with discretion.

Apply

Job Code: DM0404 Vacancies: 4

Job Overview:

 

We are seeking a skilled and dedicated HR Executive - Recruitment to join our Human Resources team. The primary responsibility of this role is to oversee the recruitment process, from sourcing and screening candidates to coordinating interviews and facilitating the hiring process. The HR Executive - Recruitment will play a key role in attracting top talent to the organization and ensuring a seamless recruitment experience for both candidates and hiring managers.

 

Key Responsibilities:

1. Develop and implement effective recruitment strategies to attract qualified candidates for various positions within the organization.
2. Source candidates through online job boards, social media platforms, networking events, and other recruitment channels.
3. Review resumes and applications, screen candidates, and conduct initial interviews to assess qualifications, skills, and fit for the role.
4. Coordinate and schedule interviews between candidates and hiring managers, ensuring timely communication and feedback throughout the process.
5. Collaborate with hiring managers to understand staffing needs, develop job descriptions, and define candidate profiles for open positions.
6. Manage the applicant tracking system (ATS) to track candidate progress, update job postings, and generate recruitment reports.
7. Conduct reference checks, background screenings, and employment verifications for selected candidates.
8. Extend job offers to successful candidates, negotiate terms and conditions of employment, and coordinate the onboarding process.
9. Develop and maintain relationships with recruitment agencies, universities, and other external partners to support talent acquisition efforts.
10. Stay informed about industry trends, best practices, and legal requirements related to recruitment and employment law.

Requirements:

1. Bachelor's degree in Human Resources, Business Administration, or a related field.
2. Proven experience in recruitment, talent acquisition, or HR coordination roles.
3. Strong understanding of recruitment processes, techniques, and best practices.
4. Excellent communication and interpersonal skills, with the ability to build rapport with candidates and hiring managers.
5. Detail-oriented with strong organizational and time management skills.
6. Proficiency in using recruitment tools and software, including applicant tracking systems (ATS) and job boards.
7. Ability to work independently and as part of a team in a fast-paced environment.
8. Knowledge of employment laws and regulations governing recruitment and hiring practices.
9. Ability to maintain confidentiality and handle sensitive information with discretion.
10. Flexibility to adapt to changing priorities and business needs.

Apply